Worry-Free Fit
Perfect Fit, Guaranteed — Every Time.
Even small measuring mistakes are covered.
Your custom smart blinds come with built-in protection for peace of mind.
What’s Included
- Free remake or replacement if the measurement difference is within a reasonable range, based on our standard measuring guide.
- Valid for 30 days after delivery.
- Applies to eligible customized smart window treatments, including Roller Shades, Dual Shades, Shangri-La Shades, Outdoor Shades, Roman Shades, and Zebra Blinds.
Not Covered
- Incorrect product selection or unit choice.
- Accessories, cellular shades, arch & angled shades, skylight shades, curtains, vertical blinds, panel track blinds, top down bottom up shades, non-custom products, manual products and parts are not covered.
- Business or reseller orders
Limitations
- Each household is eligible for up to 4 lifetime remakes.
- One free replacement per product. The remake will match the original style and color. Accessories, parts, and motors are excluded.
Claim Process
- Upload clear photos showing the product and measuring tape.
- Our customer service team will review your claim and guide you through the next steps.
Exclusions & Fair Use
- You may be asked to provide additional proof (e.g., a measurement video or confirmation from an installer).
- We reserve the right to ask for the return of the product to process the claim.
Relax — we’ll make it right.
Your windows, perfectly fitted — that’s our promise.
