Shipping policy
Order Processing
Within 12 hours after your order, we’ll email you to reconfirm the custom dimensions and details. This quick step helps us make sure everything is just right. Please check the email carefully and reply to confirm. We’ll automatically confirm your order within 24 hours.
We' d like to double-check your order.
Because your product is fully customized, we’ll confirm your size, configuration, and details one more time after you place the order. This extra step makes sure everything is correct and avoids any possible mistakes or delays—so you get the perfect product for your home.
Lead Time
Production and packing usually take about 3–4 business days, though the exact lead time may vary depending on the item.
Shipping Time
All orders are shipped via FedEx, UPS, or DHL. We offer free standard shipping to the USA and the majority of international destinations. Standard delivery typically requires an additional 5–7 business days.
If you choose expedited shipping, delivery time may be shortened by 1–2 business days.
Please note that for certain remote or hard-to-reach areas, additional shipping fees may apply. These fees can be significant, so we recommend contacting us before placing your order to confirm the exact cost.
*Total Delivery Time = Lead time + Shipping Time
| Collection |
Lead time (business days) |
Shipping Time (business days) |
Total Delivery Time (business days) |
| Swatches | 1 | 2-4 | 3-6 |
| Roller Shades | 3-4 | 5-7 | 8-11 |
| Dual Shades | 3-4 | 5-7 | 8-11 |
| Shangri-la Shades | 3-4 | 5-7 | 8-11 |
| Outdoor Shades | 3-4 | 5-7 | 8-11 |
| Roman Shades | 3-5 | 5-7 | 8-12 |
| Zebra Blinds | 3-4 | 5-7 | 8-11 |
| Panel Track Blinds | 3-4 | 5-7 | 8-11 |
| Cellular Shades | 3-5 | 5-7 | 8-12 |
| Vertical Blinds | 5-7 | 5-7 | 10-14 |
| Curtain | 9-10 | 5-7 | 14-17 |
| Accessories | 1 | 2-4 | 3-6 |
*Actual transit time may vary by location.
Order Cancellation & Modification
You can cancel your order within 24 hours of purchase. If you wish to make changes to your order, please contact us within 48 hours of placing it.
Track Your Order
Already placed an order? Find the right way to track your order based on its current status.
Custom order still in production?
Follow your custom order from confirmation and material preparation through production, quality inspection, and final packaging.
Track Your Custom Order
Order already shipped?
Track your package and check the latest delivery updates.
Track Your Shipment
Safe & Sound Shipping
Safe & Sound Shipping (SSS) ensures your custom curtains are delivered safely, whether domestically or internationally. We monitor every shipment and take responsibility for fulfillment in case of damage, loss, delay, or customs issues.
What’s Covered
| Scenario | What We Do |
| Damaged items | Remake or reship at no additional cost |
| Lost items | Verify with carrier, then replace if not found |
| Delayed delivery | Monitor progress and provide updates; reship if needed |
| Customs hold | Assist with customs clearance and resolve issues; replacement if unreasonable delay occurs. |
How to Claim
- Contact service@graywind.com or call (888) 458-0772 with your order number.
- We will coordinate with carriers and manage the resolution.
- For insurance claims, follow the instructions provided by the insurance provider.
Taxes & Duties
The price you pay includes all customs fees, duties, and taxes—so you' ll never pay extra upon delivery. If you qualify for tax exemption, please complete the tax exempt application to make your purchase tax-free.
