Why Customers Love Graywind

Overall, the ordering was fine. It could be a little more helpful on getting your dimensions. I would have went a little wider so my blinds don’t block anything when open.

Arrived quick, all the parts you could need, plus extras for various mounting scenarios. Free solar panel, so the don't even need to be charged!

High quality products

Looked at a hunter douglas showroom for these and were quoted over $10,000. So glad that we found Graywind and had a fantastic experience getting similar sheer vertices at 1/5th of the cost. Made and shipped from China on time. The quality is great and customer service helped me to instal the Smart features, right over the phone.

I just purchased my motorized roller shades to replace my manual honeycomb shades. There is at least an inch on each side too short and the light comes shining through. You sold me a 46 inch shade for a 47 inch window.These shades are made for windows with frames. Be careful when ordering them for windows without frames. I am getting nowhere with customer service and would not recommend using this company at all. I have put a stop payment on my credit card in hopes they respond to my complaints.

This is the 2nd home we've used Graywind and love their product and customer support

I can't say enough good things about Ray. He was incredibly helpful in ensuring our measurements would work for an unusual outside mount configuration.

Easy to order.

The color swatches were perfect and ordering was simple and easy!

Submitted order, then 3-4 days later saw an email they were waiting on me to confirm, even after I confirmed everything during the order process. So that slowed things down. Didn't see updates for a week or so, so I was beginning to wonder. Then at some point, the shipping status was updated. Took a while to get from China to me in the US, but probably close to three weeks later they arrived. I'll still purchase again from them but now I know what to expect.

Love this company. Great lroducts and even better customer service. 🙂

⭐⭐⭐⭐⭐

I cannot say enough wonderful things about the Graywind customer support team! They went above and beyond to help me troubleshoot my motorized vertical blinds. Everyone I worked with was incredibly knowledgeable, patient, and determined to make sure everything was working perfectly.

One team member stayed online with me for over an hour, walking me through every step without ever making me feel rushed or frustrated. Even after our session, they continued to text me detailed instructions, photos, and helpful tips until the issue was completely resolved.

This is the kind of customer service that’s hard to find these days. Their commitment to helping their customers is truly exceptional, and I couldn’t have asked for a better experience. If you’re considering Graywind products, know that you’re backed by an outstanding support team that genuinely cares. Highly recommend!

Great service and products

Contacted support regarding an issue I was having and they were very helpful.

Great product.I'm so glad I communicated with them on the phone i'm going to replace the rest of my window treatments with them

Easy to order

I love love love my roller shade. I previously purchased the rolling panels for my sliding door and was extremely pleased with the product, quality of it, and customer service was exceptional.

Very pleased with the blind and support

Communication was prompt and thourough

Shopping with you was great! I must admit I was somewhat nervous purchasing blinds online. I never took responsibility for measuring them, always had a blind installer/salesperson do this. I drew a sketch of my windows and carefully measured them twice. The email confirming my order and selection it did reassure me.

Graywind and the entire staff was stellar to work with either by email or by phone. They were kind considerate and extraordinary helpful. They responded very quickly with call backs and photos to explain answers to my questions. The product is gray quality at a good price. And it fit perfectly. We had a large elongated arch that is in a two story hallway above an entrance door that is hard to reach and is an odd shape. I had searched for a long time for good product to offer blackout sun protection for dreadful morning hothouse impact and provide privacy in the nighttime. Their motorized elongated arch perfectly answered all our needs. And it had a remote! Great staff! Responsive. Knowledgeable kind and was a good price.

The manual track blinds look very nice. A little difficult installing. A detailed video would have e been helpful.

I really appreciate the samples sent that help me decide which product to order.

I searched the internet and local blind stores to find remote controlled battery operated blinds for my bedroom. Every company I spoke to either were outrageously expensive or had a technology issue with my space such that their solution wouldn't work for me. Then I came upon Graywind. They were responsive, reasonable in cost and specifically had a workable solution for my challenging windows (one elongated arch and two small rectagular windows right next to it). Though I couldn't quite get the order right on their website, when I called, the company was responsive, helpful and over the course of two days of back and forth with the specifics, got the order exactly right! They came about two weeks later with lots of text messages and tracking along the way. Put them up (though I did need to watch their videos and call with one or two questions - I got help right away by the way) and they are PERFECT! My wife loves them, I love them and I'm planning on ordering additional blinds for other parts of my house (these went into my main bedroom). By the way, the remote control is quite sophisticated so you can program it anyway you like - BUT - also very helpfully, it was pregrammed to open/close the windows individually if you want AND all together with one touch.

Received excellent support due to recent need to replace motor/battery unit in 5 year old blinds. Was advised on which updated motors I needed as well as updated remote. Price was very reasonable as well. Blinds repaired and working great. Much better than having to replace entire blind.

GRAYWIND has provided a great product. The customer support & service was beyond my expectations! A shipped packet of blind samples, made my selection easy. The installation of (2) motorized vertical blinds, was straight forward & turned out beautiful!
I have recommended GRAYWIND to many of my friends.

I was skeptical ordering blinds online. Fortunately, we measured correctly. The order came correctly and was fairly easy to install. The chat support I got when placing the order was excellent. Two different shift teams from Customer Support helped me get through the process. The order came in fairly quickly. I’m very satisfied and would buy from Graywindblinds again.

Very good quality & exceptional service