Graywind Smart Sheer Vertical Blinds

We had these installed by our contractors during our renovation. They had a hard time with the instruction manual as it wasn't very clear. They put up all the vanes, then had to take it all down and re do. Love the look of the blinds but it's just so complicated to use with the remote and the manual wasn't much help. We have had the blinds for months now and paired it with our Google home. The manual it came with is not very helpful and we couldn't find a customer service number to call. There are no voice commands list available in the instruction manual (or anywhere online) so when we tell Google to open or close blinds it does something weird. As of last night the unit was unplugged. When I plugged it back in this morning, the remote isn't working with the unit! Ugh. I wish it were easier!

Graywind motorized vertical sheers with valance: 90" Height, 130" Width in the wave white pattern covering a triple sliding patio door. (inside wall mount) The instruction manual was fairly clear but in Chinese - with good pictures. Customer Service responded immediately to my questions with descriptions and videos - making it easier to understand. The velcro was sewn to the wrong side of the valance and Graywind offered to make a new valance. The handle on our door sticks out more than most and I needed to get a 2-1/2" flat steel plate from Home Depot to extend the valance clip in order to not smash the valance when opening or closing curtains. They are so beautiful and elegant that I feel like playing with the remote to watch them open/close and adjust. Oh, the 1st time trying to close them with the remote didn't respond at first. They had me unplug 10 minutes - plug it back in. Then, I needed to rotate the panels to "open" .... Then they began to function correctly. We measured everything before our handyman installer got here - it only took him 30 minutes to finish the rod installation . It took me another couple of hours to install the brackets for the valance including the extensions. I have shown them to 2 neighbors in our condo association and one is planning to purchase for themselves - the other is still considering the possibility. Sorry - pictures wouldn't upload.

the Product is good and price is good too, but I was very confused about the install instruction. They shipped me about a month, then they told me that shipping was lost after passed by the delivery day. They replaced a new shipping to me after 4 days. Install instruction is very unclear, so it made the Amazon Customer service, my plumber and store sales were keeping going to call forward 3 or 4 time to discuss if the product was shipped the wrong , because my order is left side to open, but the product's instruction said the product is opening at the right. finally, they told me to switch the side to install to make left side to open.

These blinds are great! We have a large double sliding door and one of things I love the most is the natural light we get. But I wanted to add some privacy. These blinds were the perfect solution! When the tilt is open the light come through beautifully but we have the privacy.
Now let me tell you about the amazing customer service! We had an issue with the track and contacted customer service. They were super responsive and really tried to solve the issue over email sending us videos. When we exhausted our options and we couldn’t repair it ourselves they quickly send us a new track. The new track works great and we love our blinds. We also ordered order shangrila blinds from this company and are very happy with those as well. Thank you so much Graywind for your amazing customer service!

Received blinds last week (came quickly, so appreciated), installed them today, only to find that the individual panes do not open up as advertised. Not sure if it's a faulty product. Installation was not too difficult and product was packaged nicely. Just really disappointed the blinds don't open up like the product description says. Contacted the company and waiting to hear back. Will update once I receive a reply. I hope it can be fixed because I really like the look of the blinds!

***UPDATE*** have been in constant contact with the seller and now pending delivery of a replacement track and motor for the blinds. Looking forward to receiving a functioning product! Will update once received!

***UPDATE*** Received the new track and motor last week, but for some reason, this track has more clips than the previous one. So now we need more vanes to fill in the entire track. So far motor and track seem to work well, just some gaps from the missing vanes. Company is aware and now awaiting shipment of thr vanes. I definitely appreciate how responsive the company is so far.

Instructions were lacking but Graywind worked with me to get the issue resolved.

This is a one day job that took nearly 2 months to complete...
The good news however: The curtains look and work beautifully...

The sad story....
A great deal of time is required to properly specify all of the required details and dimensions.
After submission to the factory, a final document was agreed upon and the order was placed...
The blinds arrived about 30 days later in two shipments...An instruction manual was provided,...but was for a single track model, which drew to one side... .. My blinds opened in the middle... After attempting to puzzle things out, the factory was contacted by email, and the proper manual emailed back... One week lost.
The package contained some unidentifiable metal channels which were obviously included in error...
After installation, the curtains were successfully paired with the hand controller, and the curtains appeared to work... However, a critical screw was not tightened properly, and fell out. The blinds travel was limited and unpredictable... Many photos, videos, and emails with the factory, finally resulted in their sending a detailed video of the assembly. From that, we were able to track down the missing screw and the blinds again worked perfectly (and have continued to do so).
Total time from order to operation was nearly 3 months...
Throughout this period, the factory tried to trouble-shoot the problem from 12,000 miles away...and never failed to respond to our requests for assistance... Their detailed video was of great assistance in tracking down the problem...

My wife wanted curtains, I wanted vertical blinds. This is the perfect combination and is great for use on a sliding patio door because you can walk through the vanes while still closed (dogs and children appreciate this).

The only reason it didn't get 5 stars was that it took an additional 2 shipments to get the right parts to me. To their credit, the company was very responsive and helpful in shipping the missing parts.

Okay where to start. First off installation could be confusing at first as the box supplied (4) brackets however the instructions only required "3", (all centered). I ended up using all 4 for that extra reassurance.

I recommend testing the motor as soon as you unpackaged it so you don't have to worry about a DOA situation. Luckily I didn't run into this easy.

INSTALLATION.
Installation wasnt too difficult, find the height and separation of the 3 (or 4) brackets, level them and screw them into a stud OR use the supplied anchors. Once brackets are mounted, screw in the rail clips (4 supplied) using the screw/nuts supplied. Then clip on the railing. The curtain "vanes" were a little confusing at first as they have a 'A' and 'B' side. Turns out each vane will connect to two clip points. 'A' goes to #2clip, 'B' #1clip. Then add another Vane by sharing a 'B' side with the previous one 'A' #2clip. It clips onto it.

APP SETUP
I ended up using the Smart Life app as I had other devices already paired with it. It is almost 100% identical and every way to the Tuya app. You just select add (+), select small home appliance and look for the 'wifi' curtains. Now you need to put your curtains into pair mode by press the pair button "3" times, it will make a sound. Go back to the app and search for it, bam it's paired. If you have a supplied remote it worked out if the box for me, otherwise you can re-pair it by holding the button on the motor until it beeps. Click the "C" button on the back of the remote and a sound will emit stating it is paired.

Issues I Encountered.
The physical remote was working as intended however the close and open were reverse. I discovered that within the Smart Life/Tuya app there is a "reverse1/reverse2" feature, I clicked reverse2, then reverse1 and it somehow fixed the polarity (just keep trying).

Overall it works great, you just need to put some time and effort into it and with a little adjustments it works nicely and blocks the sun pretty well. The vanes are made of thick durable cloth and csn be machine washed.

Great price and product, I really recommend it.